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November 3, 2026
3.11.2026
3.11.2026
November 3, 2026
3.11.2026
November 3, 2026

Reclaiming what chronic pain took away: Jacqueline’s story

Patient Voice spoke with Jacqueline Zonneville about the long road to a clear picture of her complex health challenges, her recovery after spine surgery, and her hopes for better access to care.

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Chronic pain

“My chronic pain journey started in 2023. As a former competitive athlete, I pushed through for as long as I could but knew this wasn’t another injury I could just tape up. My pelvis was locked and my leg in a burning vice grip, 24/7.

By February 2024, my right leg gave out constantly and so, I started using a cane for stability to walk my active dog. There were repeated suggestions about my back, but epidural steroid injections provided little relief.

By the time I had spine surgery, a hemilaminectomy, I’d lived with excruciating pain for over two years. I had more physio, injections, and appointments than imaginable, with so many promises of ‘being fixed.’ I researched what else to try, day and night. It was confusing, exhausting, and isolating. Chronic pain changes how you move through your day. Appointments, referrals and repeatedly explaining your symptoms is almost as exhausting as the pain itself.

“Still, I carry invisible scars from the last few years. What’s stayed with me most is how long it took to get a clear picture of the extent and severity of everything causing my pain.”

I’m grateful I got to surgery but wish it had happened sooner. Two hospitals rejected my referral, citing long wait times. One, however, told my GP to refer me to its rapid-access back assessment program. Otherwise, I was preparing to pay a significant amount for private surgery. At my surgical consult, I was told I had a 50/50 chance of success because my nerve had been severely compressed for so long.

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Resource Center

I’m now 11 months post-op and had platelet-rich plasma injections in my hips and glutes. Recovery has been challenging, but I got my leg back and have been working on my body’s mechanics and strength through Pilates and osteopathy. Enjoying the walks with my dog again has felt significant. Still, I carry invisible scars from the last few years. What’s stayed with me most is how long it took to get a clear picture of the extent and severity of everything causing my pain.

Chronic pain is rarely clear-cut, especially when you look fine outwardly. The disc protrusion and spinal stenosis in my low back caused the worst of it but are only part of a complex picture. Pain will always be present, but I plan to return to some activities I’ve missed, rebuild what chronic pain has taken, and advocate for clearer paths to care and better recognition of the realities of living with musculoskeletal disease.”